Hi,

I had my Grand Cherokee '99 taken by the dealer to repair the driver
side heated seat.

They returned the jeep with a new seat base. The leather on the new seat
base was alot duller than the rest of the upholstery, including the seat
back and the other seats.

It was really obvious that it didn't match and complained to the dealer.
They told me that they took the base out of their loan jeep. I complained
that they had stuck a second hand seat into my car to effect a repair
(grrr!) and asked them to sort out a new base and in the meantime return the
original base to my jeep.

They did this and promised to get a new base in which would hopefully
resolve the problem.

I have waited two months without hearing back from them. I have now called
them and they claim that all new seats are dull and just take a while to
'shine up', take it or leave it.

Does this sound correct, I don't really want to have a miss match in the
leather (the difference is really significant). I would nearly consider
trying to repair the old seat base myself (they said the problem was a
broken circuit inside the seat and not the elements or anything that could
be corrected with a heated seat repair kit). I wonder how hard it would be
to do.

Any comments/suggestions welcome.


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Thanks